Returns Policy

Well hello there!At Outrageous Little Bits we strive to provide our customers with high-quality products and exceptional service. Due to the nature of earrings and hygienic concerns, we have a specific returns policy in place: Non-Refundable Items: All earring purchases are considered final and non-refundable. This policy is in place to ensure the health and safety of all our customers, as earrings are intimate items. Faulty Items: In the unlikely event that you receive a faulty item, we are happy to assist you with a return. Faulty items include those with defects in materials or craftsmanship. Return Procedure for Faulty Items: Please contact us on hello@gorgeouslittlebits.com within 10 days of receiving your order to report the issue with the faulty item. Provide clear details and, if possible, photographic evidence of the fault. Our customer service team will assess the situation promptly and provide instructions on how to proceed with the return. Once the faulty item is received and inspected, we will issue either a replacement or a refund, depending on the customer's preference. Conditions for Return: The faulty item must be returned in its original packaging, unworn, and in the same condition as when it was received. We reserve the right to deny returns if the item shows signs of misuse, abuse, or intentional damage. Shipping Costs: If the return is due to a fault on our part, we will cover the cost of return shipping. If the return is due to reasons other than a fault on our part (e.g., change of mind), the customer will be responsible for return shipping costs. Refund Process: Refunds for faulty items will be processed using the original payment method. Please allow 3-5 business days for the refund to reflect in your account, depending on your bank or payment provider. Exchanges: Exchanges for faulty items will be processed once the returned item is received and inspected. If a replacement item is not available, we will offer an alternative or a refund. Contact Us: If you have any questions or concerns regarding our returns policy or need assistance with a faulty item, please don't hesitate to contact our customer service team at hello@outrageouslittlebits.com This returns policy is designed to ensure a smooth and fair process for our customers while maintaining the integrity of our products. Thank you for shopping with us at Outrageous Little Bits!